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Job Summary: The Protective Services Supervisor provides oversight and guidance to Protective Service Workers who provide intervention for elderly clients facing abuse, neglect by a caregiver, financial exploitation or self-neglect and assists with the overall management of the Protective Services program. This position reports to the Protective Services Program Manager.
Supervise a team of Protective Services Workers including:
meet with assigned PS Workers for regular individualized and group supervision, guidance and professional development and growth,
approve and monitor investigations and ongoing service plans,
accompany PS Workers on visits when needed,
provide input into the performance evaluation/improvement of workers,
conduct regular training for and meetings with team members
participate in the recruitment of new staff by interviewing applicants and providing input on hiring,
orient new staff to ensure they possess the necessary competencies to perform their job.
In their absence, provide coverage regarding intakes, investigation and intervention for workers.
As needed, provide casework services to PS client population.
Provide supervisory backup for 24-hour Protective Services Team.
Consult with Minuteman Senior Services Care Managers, outside providers, community resources, and mandated reporters.
Screen incoming crisis cases and assign cases to Protective Services team.
Increase awareness of Protective Services issues by providing training and outreach for Minuteman Senior Services staff, community resources, providers and mandated reporters.
Attend regional EOEA meetings for Protective Services Programs
Assist PS Program Manager with:
development and implementation of policies and procedures for Protective Services.
development of community resources for Protective Services Programs.
development and implement contracts for Protective Services Workers together with Contracts Manager and Director of Client Services.
update and maintain emergency resource information for on-call workers.
scheduling 24-hour coverage for Protective Services
COMPETENCIES needed include:
Composure/Self Control – Able to cap one’s emotions to avoid negative reactions and to respond constructively to emotional situations, high pressure and conflict.
Developing Others – Able to delegate responsibility and to work with others and coach them to develop their capabilities. Provide helpful feedback.
Performance Management - Ensures clear goals and responsibilities of direct reports. Work with staff to set and communicate performance standards that are specific and measurable. Provide feedback, both positive and corrective in a timely manner.
Critical Thinking and Problem Solving – Able to break down a situation into smaller pieces to identify key or underlying issues and figure out cause-and-effect relationships that can help solve it. Anticipate problems and resolutions. Analyzes current procedures for possible improvements.
Flexibility – Able to work effectively in a variety of situations and with various individuals and group.
Master's degree with a license in Social Work, Mental Health or related field, plus background in the field of domestic violence and crisis intervention
Minimum of 2 years' experience working with seniors
About Minuteman Senior Services - Know us before you need us...
Our mission is to help seniors and people with disabilities live in the setting of their choice by engaging community resources and supporting caregivers.
For over 40 years, Minuteman Senior Services, a Massachusetts Aging Access Point (ASAP), has been helping older and disabled adults age with independence and dignity in the se...tting of their choice - most often their own homes and communities. We also support caregivers, local and long distance, who want to do the right thing for their loved ones and need help and advice as they balance the competing demands of family, work and self.
With over 100 employees and 500+ volunteers, we work as a team to provide a variety of needed services to seniors, the adult disabled, and their caregivers.
Our Service Area includes: Acton, Arlington, Bedford, Boxborough, Burlington, Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Wilmington, Winchester and Woburn.
Visit our website to learn more about our services and why we're a great place to work!