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Exhibiting a deep commitment to the mission of serving adults who are homeless and at-risk of homelessness, the Director is a key leader in our effort to strengthen St. Francis House as a community of hope and recovery. He/she reports to the Vice President of Program Strategy & Initiatives and is responsible for leading the implementation and integration of all agency programs and services, ensuring they are delivered in alignment with our mission, intended outcomes, strategic priorities, and philosophy of care. As a senior leader in the organization, the Director contributes insights and expertise to the operations, direction, and goals of the agency and works collaboratively with other members of senior leadership in implementing them.
Program Oversight: Day shelter (includes food, clothing and emergency services; safety, in-reach and general engagement, case management, and clinical services); employment services (Moving Ahead Program) and housing services (Next Step Permanent Supportive Housing).
Staff Oversight: While there more than 80 staff in the Programs division, the Director supervises the following four positions: Associate Director of Clinical Supervision, Associate Director for the Day Shelter, Manager of Workforce Development and Manager of Next Step Permanent Supportive Housing.
Essential Duties and Responsibilities
Leads a diverse team of professionals: Inspires, motivates, and supports staff responsible for emergency and recovery services, employment and workforce development and housing management and support. Integrates staff and programs around the mission and goals, finding ways to leverage the assets of staff individually and collectively. Creates an environment of collaboration and accountability, where roles and expectations are clearly established, but flexibility is highly valued and creativity is welcomed.
Fosters an outcome-focused, learning-oriented program delivery environment. Works closely with both the VP and the Associate Director of Learning & Outcomes to establish and reinforce program priorities, determine key outcomes and indicators, and review data to determine the effectiveness of program models and interventions. Uses information and insights to shape program operations and staffing structures that create the best possible alignment toward outcomes and deliver the most effective service.
Ensures strong and effective operations: Oversees a total Programs & Services budget of over $5M, understanding the relationship between finance and program and collaborating closely with the Finance Director. Prepares budgets, reviews expenditures, and ensures fiscal accountability. Collaborates closely with Development Director, including lending support to fundraising efforts as appropriate. Collaborates closely with HR Director related to staff support, development, and training initiatives. Oversees multiple contracts, ensuring processes are followed and deliverables are met. Implements and upholds policies and procedures.
Represents SFH with professional poise and integrity, and in alignment with our mission and intentions. Participates in system-wide change efforts, as well as other committees and task forces internally and externally. Works closely with funders and contracting agencies. Engages Managers in alignment with their programs, personal expertise and/or professional development goals.
Master's degree required in area of study relevant to the work. Breadth and depth of experience will matter more than the specific area of study; however, the ideal candidate will be a clinical social worker (MSW) with proven management skills and experience.
All candidates should have (1) a minimum of 6 years of management experience and overseeing a diverse staff of professionals; (2) prior experience working in providing direct services to people experiencing poverty, homelessness, substance abuse, mental illness and/or those who have histories of criminal activity.
High degree of commitment, authenticity and integrity. Recognizes and actively promotes the view that the ultimate measure of success is in the effect our services have on the lives of our guests.
Proven leadership and management skills in a complex and dynamic human services environment and across a range of substantive areas. Experience leading the growth and development of programs, staff, and processes.
Experience overseeing the delivery of services to the homeless and/or within a behavioral health/recovery-focused setting. Has experience with trauma-informed, recovery-focused, person-centered models of care.
Expertise in at least one substantive area related to the work. Key areas include homelessness, poverty, substance abuse and treatment, mental illness and mental health treatment, and affordable housing.
Experience in supporting an outcomes-orientation to human services work—recognizes and champions the idea that good data practices are directly related to the ability to align services toward reaching outcomes and fulfilling our mission
Learning-oriented and curious. Committed to professional development for self and others. Interested in understanding the larger context in which we work. Enthusiasm for thinking about ways to continuously improve our service delivery.
Able to manage multiple priorities and communicate priorities clearly and effectively
Excellent communication skills and the ability to engender trust and motivate staff and colleagues
Belief in the inherent value of fostering diversity and inclusivity—from the staff to program design to the guests we serve. Successful experience working with professionals from different racial, ethnic, cultural, and/or socio-economic backgrounds.
Brings thoughtfulness, dedication and focus to the work while also recognizing the importance of balance and self-care. Able to take things in stride and work through challenges and set-backs with a solution-focused mindset. Consistent, positive, flexible, engaging style. Sense of humor.
St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, daily we serve over 500 men and women experiencing homelessness and poverty. Our basic and rehabilitative services overlap and build on one another to provide our guests with continuous and comprehensive care.For 32 years, we have welcomed homeless men and women and those experiencing poverty wh...o fear that their best days are behind them. We provide services, support, and a glimpse of what their lives can become: productive, healthy, fulfilling. At St. Francis House, our mission and approach are simple: We believe in the worth of every human being, and we know from experience that when people have the right tools, change can happen. Big change. That’s why we provide our guests with everything they need to reclaim their dignity and rebuild their lives: nutritious meals, clothing, access to medical care, counseling and case management, vocational rehabilitation, and housing. For more information visit www.stfrancishouse.org.