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Position Description: The Director of Supported Housing primarily is responsible for overseeing the region’s housing services. S/he secures housing units, negotiates leases, acts as liaison to landlords and the local Housing Authority and as liaison between landlord and client tenant. The Director supervises the Supported Housing Coordinator.
Essential Duties & Responsibilities:
Work in a professional manner with the local Housing Authority, landlords, property managers, and others in the community to secure and retain housing.
Develop and maintain productive working relationships with Housing Authority staff, landlords, property managers, community advocates, Caminar clinical staff, and other system providers as appropriate, and actively participate in meetings that affect housing services.
Monitor the local housing rental market, keeping abreast of market rent rates, supply and demand of housing, and other related conditions.
Negotiate housing transactions including leases that result in sound business deals that benefit the clients served by the agency.
Resolve issues and disputes that may arise between and among tenants, landlords, the agency, the housing authority, and County housing-related staff.
Conduct inspections of properties inhabited by agency client tenants to monitor living conditions, and report to case management staff and leadership to help determine ability of clients to succeed in community housing.
Help client tenants get funds for security deposits, when appropriate, from local charitable organizations.
Work closely with case management staff and leadership to create successful client tenant households.
Maintain and safeguard client monthly allowance accounts, petty cash funds/program funds. Provide accurate monthly accounting of these funds and ensuring that they balance properly and that all receipts are submitted to the corporate office in a timely manner.
Determine the rent amount a non-subsidized client tenant is capable of paying in a fair and equitable manner.
Educate and inform case management staff and leadership of client tenant responsibilities and expectations.
Inform case management staff of client tenant clinical issues that require attention.
Initiate and complete eviction procedures, when necessary, in consultation with the Executive Director and local tenant-landlord groups, when appropriate.
Ensure that services to client tenants are provided in accordance with the principles of social rehabilitation.
Assist client tenants with reviews of lease agreements and move-in inspections.
Mediate disputes between client tenants and property managers or landlords, involving case management staff and leadership, when appropriate.
Coordinate client tenant moves to new units with case management staff and leadership.
Pre-inspect housing units prior to client tenant move-out to reduce costs to the agency or client tenants.
Contact property managers and landlords, when appropriate, to determine any client tenant rent delinquencies.
Request County “wraparound funds” to reduce financial loss to the agency.
Report maintenance issues to the proper parties for resolution.
Ensure that staff members assigned to work with property support are trained relevant to the needs of their positions and those of regulatory and funding agencies.
Ensure that leases, rental agreements, security deposit information, and other related documentation meet the requirements of all applicable laws and regulations and that all records are properly maintained, stored, and kept confidential.
Participate in Leadership Team meetings, including discussions regarding agency-wide program development and operation and emerging issues that may affect housing, client care, or the agency in general.
Represent the programs and Caminar as assigned to ensure a positive and caring public image, as well as appropriate visibility, and to reduce the stigma of mental illness.
Comply with all applicable laws, regulations, and the policies and procedures of Caminar.
Model respectful, caring, tolerant, ethical, and empowering relationships with all individuals served and employed.
Assist in the development of the property support budgets.
Monitor the monthly financial reports of housing services to assure that expenditures stay within budget and that revenue is received and properly expended.
Promote within the agency and with the general public the philosophy and practice of social rehabilitation.
Participate in the activities of professional affiliation organizations, such as the California Association of Social Rehabilitation Agencies (CASRA), as assigned.
Drive own car to housing sites, treatment facilities, and meeting destinations, documenting and reporting mileage according to agency procedures.
Participate in promoting a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own Health & Safety Program.
Complete and submit accurate time sheets and absence reports to program management in a timely manner.
Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
Perform other related duties, responsibilities and special projects as assigned.
Requirements, Qualifications, Skills & Abilities:
Must be passionate about Caminar's mission.
Bachelor's degree in psychology or mental health related field is required.
Prior experience with real estate transactions and/or administration and management of Supported Housing programs and community development strongly preferred.
Demonstrated knowledge of U.S. Department of Housing and Urban Development regulations and other State Housing and Community Development Programs.
Knowledge and demonstrated ability to implement the following evidence-based models: Psychosocial Rehabilitation, ACT Model, Harm Reduction, Housing First, and Motivational Interviewing is preferred.
Demonstrated experience effectively managing line-item operating budget is strongly preferred
Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred.
Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.
Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written correspondence and other formal communications skillfully and professionally.
Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
Must be a dynamic self-starter with demonstrated ability to work independently on special projects.
Physical, Environmental and Mental Requirements:
Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, sit for extended periods.
Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
Equipment: Frequently required to use a computer, phone, and fax machine.
Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.
Must be able to pass post-offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
May be required to obtain and maintain First Aid and CPR certification.
Caminar is a nonprofit agency that provides services designed to enable adults and older adults with mental health, physical and developmental disabilities to live and work in their community in accordance with their ability and desire. Our mission is to improve the quality of life for people with disabilities by providing opportunities to live in the community with dignity and independence.