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The Director of Adult Services provides administrative oversight and supervision of Union Station’s Adult Services programs, including programs focused on outreach, coordinated entry, shelter, housing navigation, rapid re-housing, and permanent supportive housing. The Director of Adult Services supervises Program Managers, who oversee the provision of social and rehabilitative services for individuals receiving services in Union Station’s Adult Homeless and Housing Programs. The Director is responsible for providing oversight to ensure that homeless persons requesting services are connected with the agency and community resources that meet their shelter, housing, financial, social service, mental health and physical health needs.
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:
Directly supervise the Program Managers who oversee programs related to individual adults, including: Outreach, CES, Shelter, Adult Permanent Supportive Housing, and Rapid Rehousing Programs.
Collaborate on new and project proposals, including supporting the budgeting and grant writing process.
Implement and manage new projects, including the establishment of program design, policies, and practices.
In partnership with CPO and Program Managers, develop, track, and manage program budgets.
Monitor program outcomes and prepare necessary reports as related to grant and agency needs. Make recommendations for strategies to ensure program outcomes are met.
Work as part of an inter-agency and inter-disciplinary team throughout the region to provide services in a coordinated and effective manner.
Monitor HMIS system for data integrity and maintain a high level of quality assurance related to chart documentation.
Ensure preparation of all documentation required to establish the client’s eligibility for services and report outcomes.
Oversee the review of case files to ensure compliance with program guidelines and take corrective action as required if files are not in compliance.
Ensure USHS Adult Services programs and activities conform to all Union Station policies, codes and procedures.
Recommend changes in operational policies and procedures to assure the safety of staff and clients and compliance with pertinent laws, regulations, and conditional use permits for Union Station Adult Service programs and facilities.
Assess employee performance and prepare annual performance reviews of staff.
Counsel staff and recommend disciplinary action or discharge if needed.
Conduct staff training concerning homeless services service models, such as: Housing First, Harm Reduction, Trauma Informed Care, Motivational Interviewing, and Critical Time Intervention.
Interview applicants for open staff positions and recommend hiring of selected applicants.
Provide weekly supervision to Adult Services Program staff and facilitate weekly Team meeting.
Help develop community resources in Pasadena to meet the needs of the homeless population.
Attend Leadership Management meetings with other Program Managers/Directors.
As applicable, provide weekly clinical supervision to MSW interns, and staff working toward clinical licensure.
Perform other related duties as needed to assure effective operation of the Adult Services Programs.
PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:
Work indoors in temperature controlled environment and occasionally be exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.
Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects.
Ability to interact with other employees, clients, customers and members of the public.
Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.
Gather, analyze, synthesize, and classify information.
High level of concentration and attention to detail for extended periods of time.
Ability to respond effectively to sensitive inquiries or complaints.
May require exposure to infectious agents.
Able to travel to off-site meetings.
KNOWLEDGE, SKILLS AND ABILITIES:
Understanding of issues related to poverty, homelessness, substance abuse and mental illness.
Ability to function as a member of a team and work effectively with peers and colleagues.
Strong knowledge of community resources in Los Angeles that serve the homeless population and a working knowledge of resources throughout Los Angeles County.
Knowledge of HUD Continuum of Care (CoC) guidelines and documentation requirements.
Knowledge of evidence based practices to serve persons experiencing homelessness, or facing barriers, such as mental health, substance use, or physical health needs.
Excellent verbal and written communication skills.
Knowledge of quality assurance and program accountability.
Understanding of outcomes measurement and evaluation of social programs.
Proficient with Microsoft Windows, Microsoft Office (Word, Excel, Gmail) and with office communication equipment and machines.
EDUCATION, TRAINING AND EXPERIENCE:
A Master’s degree in social work (MSW) or a related field required. LCSW preferred.
At least three years responsible program management experience in administering social service programs and in supervision of social service staff in a setting such as a shelter for the homeless, mental health program, or community based advocacy/organizing.
Experience with city, county, state, and federal grants and contracts and their reporting requirements.
Experience in grant writing and program development preferred.
Experience providing clinical supervision to license waivered staff or interns preferred.
Union Station Homeless Services is an Equal Opportunity Employer
Union Station Homeless Services, a 501(c)3 nonprofit organization, is committed to helping homeless men, women and children rebuild their lives. It is part of a premier group of human services agencies in Los Angeles County that are leading the way to end homelessness in our community. Headquartered in Pasadena, Union Station Homeless Services is the San Gabriel Valley’s largest social service age...ncy assisting homeless and very low-income adults and families. We believe every person deserves a life of dignity and a safe place to call home. With over 40 years of experience, we proudly offer a full continuum of programs including street outreach, care coordination, meals, shelter, housing, and job development.