ABOUT THE HEALTH TRUST (San Jose, CA)
Silicon Valley is a place of innovation, opportunity and affluence. On average, it is one of the healthiest, wealthiest places in the world. But not all residents of Silicon Valley share in that wealth – or that health. More than 13 percent of children in Santa Clara County are living in poverty. More than half of the adults are overweight or obese. Nearly half of the county’s older adults are considered impoverished. More than 19,000 adults and youth are homeless.
We at The Health Trust believe that if Silicon Valley is a community where innovation is changing the world, then it also can be a community where innovation changes the lives of everyone – especially our most vulnerable residents – for the better. That’s why our vision is a healthier Silicon Valley for everyone.
As we strive to make our vision reality, we reflect the values of Silicon Valley. When we tackle a problem, we take the broad view. We rely on expertise, partnerships and best practices to generate solutions that will have the greatest impact on those we serve. We invest in projects that are sustainable, show measurable results and provide the greatest return on investment for the community.
Through direct services, we are helping one person at a time, and through policy advocacy and grant making, we are changing the local environment to promote healthy eating, healthy aging and healthy living.
The Health Trust provides a variety of services to low-income Santa Clara County residents living with HIV/AIDS, helping clients and families solve their day-to-day needs. The Health Trust AIDS Services is supported by federal funding, as well as resources through the County of Santa Clara and the City of San Jose, CA. We also depend on significant support from corporations, foundations, and individuals throughout our community.
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Visit our website, THE HEALTH TRUST, www.healthtrust.org, to learn more about our work, get involved!
Generous benefits, hard work, great community!
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Program Manager, Intensive Case Management Services - LCSW
Under the general supervision of the Program Director, Housing Services, the Program Manager, Intensive Case Management Services, LCSW provides overall supervision of the Intensive Case Management, Care Coordination Program; including supervision of staff, assisting in the monitoring of budgets, developing and implementing policies and procedures to support Housing Services. Responsible for data collection, MediCal billing and reporting; Maintains adequate monitoring and reporting systems to ensure the adequacy, quality, and timeliness of program services; including participating in Quality Improvement and Quality Management activities; will participate on various community collaborations.
- Oversees the day to day operations of the intensive case management (ICM) staff and provide one-on-one supervision.
- Ability to ensure compliance with MediCal billing including training of staff to meet MediCal standards, review all MediCal documentation and oversight to ensure accurate billing.
- Monitors the data collection and data quality by staff in the Help Management Information Systems (HMIS) to ensure accuracy of reporting.
- Ensures compliance with County, HUD and Fair Housing contract requirements through verification and approval of documentation.
- In accordance with personnel policies and procedures will assist in the hiring of new staff, managing employee relations and taking disciplinary action including employee terminations.
- In coordination with the Program director of AIDS Services, assures staff participation in required training programs and compliance with safety rules and incident reporting requirements; recommends salary increases, rewards and is responsible for completion of housing staff/direct reports performance evaluations; responsible for approving leaves and time cards.
- Conducts regular staff meetings, to include the communication of and training of program policies and procedures.
- Coordinates orientation and ongoing in-service education for staff to improve skills and client care.
- Receives, investigates, and attempts to resolve client complaints regarding case management services.
- Participates in quality assurance, identifying needs or areas for improvement (policies and procedures, program modifications or enhancements, streamlining paperwork for efficiency, staff development, etc.); implementation when appropriate.
- In collaboration with the Director, develops annual program budget and work plan. Is accountable for performance to program budget and work plan, including monitoring subsidy expenditures to ensure new certificates are awarded as funding becomes available, either through client attrition or the acquisition of additional funding.
- Assists with audits and reports required by funding sources, as needed.
- Participates in development, negotiation and implementation of vendor/customer/payor contracts.
- In collaboration with the Director, identifies community need for existing and new services related to clients’ housing needs, implements program modifications or enhancements as needed.
- Networks with community and is current on issues and activities which occur locally and on the state and national level as they relate to services for people with HIV/AIDS, other chronic health conditions, homeless, and the chronically homeless populations.
- Attends meetings as required by funders.
- Actively models and communicates the mission and vision and supports a corporate culture of empowerment, team development and open communication.
- Models the agency philosophy of continuous performance improvement and assures the Continuous Improvement and Quality Improvement needs of the program are met.