Bachelor's degree required. MSW preferred.
Working knowledge of database management systems, preferably a membership database system, such as, iMIS.
Working knowledge of office procedures and familiarity with standard office business software applications including SharePoint, Word, Excel, Outlook and meeting or webinar tools.
Knowledge of grammar, spelling, punctuation and required formats sufficient to create correspondence and reports. Knowledge of membership database management and membership policies and procedures.
Requires experience in establishing and implementing administrative operating procedures.
Data entry, business and report writing.
Three to five years customer service experience in addition to the education requirement. Member association experience preferred.
Demonstrated organizational skills.
Excellent customer service, verbal, written, and interpersonal communication skills required.
Good analytical, problem solving, research and data entry skills.
Must have a customer service orientation and handle details effectively.